TERMS & CONDITIONS
Payment terms
Our standard payment terms is that your booking must be secured by payment of a non-refundable deposit at time of booking your course. Full payment should be received four weeks prior to start of course, unless previously agreed. Payment must be made in full immediately, if less than four weeks from start of course.
Course Bookings
Bookings may be made by email, letter or phone. All bookings must be confirmed by the completion of our formal booking form, which is bookable online or emailed to you following initial contact. Please quote purchase order numbers where applicable. NB Bookings will not be considered without a signature at the bottom of the booking form or acceptance of terms and conditions if booked online.
Transfers
Should circumstances require you to change the date of your course, the following charges will apply, dependent on notice given:
More than four weeks' notice - £50 admin fee will be charged
Two to four weeks' notice - exam fee will be charged
Less than two weeks' notice - 50% of course fee, plus exam fee will be charged
NB: Transfers must be made in writing and received within the correct time frame to avoid any charges. All transfers must be taken within a period of 3 months of original course date.
Cancellations
Should circumstances require you to cancel a course and you are unable to transfer to another date or another candidate, the following charges will apply, dependent on notice given:
More than four weeks' notice - non-refundable exam fee will be taken
Less than four weeks' notice - full fee will be charged
NB: All cancellations must be made in writing and received within the correct time frame to avoid any charges.
Non-attendance
If the candidate fails to attend a course and you have not previously informed us, the full course fee remains payable.
Cancellations by course provider
On occasion, it may be necessary for AEC to cancel a course. In such circumstances you will be given at least 7 days' notice. In this instance you will be notified in writing (by letter or email) and you will be offered a free transfer to another date or a full refund of fees paid, including non-refundable deposit.
Other expenses associated with your training
AEC reserve the right to cancel any course within 7 days' notice, without liability for any costs associated with, but not limited to accommodation, flights, ferries, car hire or fuel.
Data Protection
All personal data held about you shall be handled in accordance with the Data Protection Act. Airborne Environmental Consultants Ltd shall use such data to keep you informed of its services and promotions. Should you prefer this data not to be used in this way, please notify us in writing.
Please contact AEC on training@aec.uk.net or on 0161 872 7111 should you have any queries or if you would prefer to release payment details over the phone.
Airborne Environmental Consultants Limited.
Tel: 0161 872 7111
Fax: 0161 872 7112
Email: training@aec.uk.net
Company Reg. 3442515
www.aec.uk.net